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Best Western Plus Surprise-Phoenix NW | Hotel in Surprise

| 8.4 (1007 Reviews) |  1 Bathroom
Surprise Hotel | Best Western Plus Surprise-Phoenix NW

Hotel in Surprise

Eco-certified hotel with free breakfast and a fitness center
Along with an outdoor pool, this smoke-free hotel has a fitness center and a hot tub. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, a meeting room, and dry cleaning are onsite.
Best Western Plus Surprise-Phoenix NW offers 86 accommodations with coffee/tea makers and hair dryers. Pillowtop beds feature premium bedding. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Rooms have partially open bathrooms. Bathrooms include showers.

This Surprise hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.


An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

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13337 W Grand Avenue, Surprise, 85374, United States

Amenities

Air Conditioner
Parking
Pool
TV
Wheelchair Accessible
Accessibility
Security/Safety
Business Services
Bedding/Linens
Wellness Facilities
Guest Services
Breakfast
Child Friendly
Hot Tub
Internet
Kitchen
Laundry

Facility Overview

Bathrooms
  • Shower
  • Bathroom (partially open)
  • Hair dryer
  • Towels
Bedroom
  • Air conditioning (climate-controlled)
  • Pillow-top mattress
  • Bed sheets
  • Premium bedding
  • Iron/ironing board
  • Phone
  • Desk
  • Laptop-friendly workspace
  • Free local calls
  • Connecting rooms available
Breakfast
  • Free buffet breakfast available daily 6:30 AM–9:30 AM
  • Coffee/tea maker
  • Microwave
  • Refrigerator
Parking
  • Wheelchair-accessible parking and van parking available
  • RV/bus/truck parking on site
  • Free self parking on site
  • Area shuttle (surcharge) up to 35 mi
Accessibility
  • Wheelchair-accessible van parking
  • Assistive listening devices available
  • Pool hoist on site
  • Elevator
  • Stair-free path to entrance
  • Wheelchair-accessible registration desk
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • Wheelchair-accessible spa
  • Wheelchair-accessible path to elevator
  • Braille signage
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible pool
Activities
  • Outdoor pool
  • Hot tub
  • Fitness center
Entertainment
  • Premium channels
  • Cable channels
  • Flat-screen TV
General
  • Meeting room
  • Business center
  • Free newspapers in lobby
  • Elevator
  • Front-desk safe
  • English
  • Spanish
  • Smoke-free property
Guest Services
  • Microwave
  • Laundry facilities
  • Outdoor pool
  • Refrigerator
  • Laundry facilities
  • Daily housekeeping
  • 24-hour front desk
  • Multilingual staff
  • Dry cleaning service
Internet
  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Policies

Check-in
Check-in start time: 3:00 pm; check-in end time: anytime minimum check-in age: 18
Check-out
Check-out before 11:00 am
Child Policy
Children are welcome. kids stay free! up to 2 children 18 years old and younger stay free when using existing bedding. rollaway/extra beds are not available. cribs (infant beds) are not available.
Payment Policy
Pet deposit: usd 250 per stay pet fee: usd 40 per pet (varies based on length of stay) service animals are exempt from fees the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
2 total (up to 80 lbs per pet) pets allowed for an extra charge of usd 40 per pet (varies based on length of stay), plus a deposit of usd 250 per stay pets cannot be left unattended restrictions apply; for more information contact the property at the number on the booking confirmation service animals are welcome, and are exempt from fees
Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card may be required at check-in for incidental charges special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards; cash is not accepted this property affirms that it follows the cleaning and disinfection practices of we care clean (best western)

Reviews

Dale
Jul 31, 2025 04:52:13 AM
Review Score:   4
Summary: I was not happy with the condition of the room. The pillows were so small I wouldn’t consider it a normal pillow, the tv didn’t get any sports channels, and our shower was not in normal working condition. The handles were stripped and just kept spinning. It was already late and we were tired so they had to come to our room the next day to fix the shower. I would never stay here again.
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Room Arrangement

Room Info Facilities
Suite, 1 King Bed, Accessible, Bathtub (Larger Room)
Room Size: m2
1 King Bed
Suite, 1 King Bed, Accessible, Bathtub (Larger Room)

General

Bed count minimum 1, Bed count maximum 1, Number of bathrooms - 1
Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)
Room Size: m2
1 King Bed
Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

General

Bed count minimum 1, Bed count maximum 1, Number of bathrooms - 1
Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave
Room Size: m2
2 King Beds
Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

General

Microwave, Pets not allowed, Refrigerator, Bed count minimum 2, Bed count maximum 2
Suite, 1 Queen Bed, Accessible, Bathtub (with Sofabed)
Room Size: m2
1 Queen Bed
Suite, 1 Queen Bed, Accessible, Bathtub (with Sofabed)

General

Portable shower seat, Grab bar - in shower, Pets not allowed, Bathtub or shower, Bed count minimum 1, Bed count maximum 1
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave
Room Size: m2
2 Queen Beds
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

General

Microwave, Pets not allowed, Refrigerator, Bed count minimum 2, Bed count maximum 2
Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave
Room Size: m2
2 Queen Beds
Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

General

Grab bar - in shower, Microwave, Pets not allowed, Refrigerator, Roll-in shower, Bed count minimum 2, Bed count maximum 2
Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)
Room Size: m2
1 King Bed
Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

General

Microwave, Pets not allowed, Refrigerator, Bed count minimum 1, Bed count maximum 1

FAQ's

Is this Surprise hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Surprise hotel have a swimming pool?

Yes, this Surprise hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Surprise hotel?

Best-rates for the Surprise hotel starts from $98 per night with includes Child Friendly, Hot Tub, Pool, TV, Wheelchair Accessible, Accessibility, Business Services, Kitchen, Laundry, Air Conditioner, Wellness Facilities, Guest Services, Parking, Internet, Security/Safety, Bedding/Linens, Breakfast with all other facilities. Cabinns™ offers a wide range of accommodation options for all types of travelers. Our goal is to match every traveler with their perfect cabin, resort, or rental while providing a comfortable and enjoyable stay.

Is Surprise hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Surprise hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Surprise hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Surprise hotel?

Based on the information reported by the owner or manager, the Surprise hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Surprise hotel?

Based on the information reported by the owner or manager, details for the cancellation policy for the Surprise hotel are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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