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Palmaïa The House of AïA All Inclusive Wellness Resort | Resort in Playa del Carmen

| 9.4 (215 Reviews) |  11 Bathrooms  30 Guests
Playacar Zona Hotelera Resort | Palmaïa The House of AïA All Inclusive Wellness Resort

Resort in Playacar Zona Hotelera, Playa del Carmen

Offering amazing views of the Caribbean Sea, Palmaïa – The House of AïA is a luxury all-inclusive resort that features large outdoor pools, a wonderful spa and beauty center, 5 à la carte restaurants and beautiful suites with private terraces. Its privileged location between the sea and the jungle allows guests to relax and reconnect with nature. In addition, Palmaïa The House of AïA Wellness Resort at Riviera Maya offers wellness programs and personal growth practices such as yoga classes, meditation, cacao ceremonies and sound therapies. It also has a 24-hour fitness center. The spacious suites of this holistic resort have air conditioning, free WiFi, mini-bar, a Nespresso coffee machine, a seating area with a sofa and flat-screen TV and eco-friendly amenities. Concierge services are available 24/7, as well as gourmet room service. For families, Palmaïa operates a holistic fun children's activities program led by certified Waldorf Educators. Also, the resort has 4 specialty restaurants and a food truck, which offer plant-based menus and serve high-quality ingredients. The spa has a natural cenote and a temazcal. Treatments include massages and healing therapies. Palmaïa The House of AïA Wellness Resort at Riviera Maya is located 3.1 mi away from Playa del Carmen’s downtown. Cancun International Airport is 40 minutes drive from the accommodations, and the property offers a paid airport shuttle service.

Palmaïa The House of AïA All Inclusive Wellness Resort is located in Playa del Carmen.

This 166 Bedrooms Resort is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Toiletries, Entertainment, Spa, and several others. This is a 5 star rated property and has over 215 reviews with the average score of 9.4 . Coming to Playa del Carmen and needing a place to stay? Be it for work or for leisure, consider staying at this Resort for your next visit, you will surely love it.

You can check the reviews and description of this 166 Bedrooms Resort if you want to learn more about this Cabinns.com place in Playa del Carmen. These details are authentic, as they are provided by our partner, booking.com.

This Palmaïa The House of AïA All Inclusive Wellness Resort in Playa del Carmen is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Palmaïa The House of AïA All Inclusive Wellness Resort”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Resort, please let us know.

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Paseo Xaman - Ha Manzana1, Fracc Playacar, Playa del Carmen, 77710, Mexico

Amenities

Air Conditioner
Parking
Pool
View
Wheelchair Accessible
Private Beach
Ocean View
Balcony/Terrace
Oceanfront
Accessibility
Transportation/Shuttle
Security/Safety
Business Services
Sports/Activities
Wellness Facilities
Spa
Restaurant
Bar
Toiletries
Guest Services
Entertainment
Breakfast
Child Friendly
Internet
Laundry

Facility Overview

Breakfast
  • Fruit
  • Restaurant
  • Special diet meals (on request)
  • Coffee house on site
  • Bar
  • Snack bar
  • Breakfast in the room
  • Wine/Champagne
Parking
  • Free parking
  • Parking
  • Private Parking
  • Accessible parking
  • Parking on site
Activities
  • Beach
  • Body treatments
  • Foot bath
  • Couples' massage
  • Spa/Wellness packages
  • Massage
  • Spa lounge/Relaxation area
  • Spa
  • Makeup services
  • Beauty services
  • Hair coloring
  • Locker rooms
  • Spa facilities
  • Hair treatments
  • Snorkeling
  • Fitness center
  • Playground
  • Pedicure
  • Private beach area
  • Body scrub
  • Haircut
  • Beachfront
  • Manicure
  • Yoga classes
  • Facial treatments
  • Fitness
  • Live music/Performance
  • Kids' club
  • Hairstyling
  • Body wrap
  • Full-body massage
Entertainment
  • Baby safety gates
General
  • Family rooms
  • Air conditioning
  • Soundproof rooms
  • Wifi in all areas
  • Non-smoking rooms
  • Safe
  • Elevator
  • Facilities for disabled guests
Guest Services
  • Tour desk
  • Room service
  • Shuttle service
  • Airport shuttle
  • Daily housekeeping
  • Laundry
  • 24-hour front desk
  • Valet parking
  • Ironing service
  • Car rental
  • Meeting/Banquet facilities
  • Baggage storage
  • Shuttle service (additional charge)
  • Hair/Beauty salon
  • Express check-in/out
  • Concierge
  • Suit press
  • ATM on site
  • Airport shuttle (additional charge)
  • Babysitting/Child services
  • Dry cleaning
  • Currency exchange
  • Invoice provided
Internet
  • Wifi
  • Free Wifi
  • Internet
Outdoors
  • Outdoor pool (year-round)
  • Outdoor pool
  • Terrace
  • Sun deck
  • Outdoor furniture
Security/Safety
  • 24-hour security
  • Smoke alarms
  • Security alarm
  • CCTV in common areas
  • Fire extinguishers
  • Key card access
  • CCTV outside property
  • Use of cleaning chemicals that are effective against coronavirus
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Guest accommodation disinfected between stays
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Guest accommodation sealed after cleaning
  • All plates, cutlery, glasses, and other tableware sanitized
  • Delivered food covered securely
  • Food can be delivered to guest accommodation
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Staff follow all safety protocols as directed by local authorities
  • First aid kits available
  • Hand sanitizer in guest accommodation and common areas
  • Screens or physical barriers between staff and guests in appropriate areas
Spa
  • Infinity pool
  • Swimming pool
  • Pool with view
  • Kids' pool
  • Beach umbrellas
  • Beach chairs/Loungers
  • Pool bar
Transportation/Shuttle
  • Airport drop-off
  • Airport pickup

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Free cancellation
Pet Policy
Pets are not allowed
Please note : groups policy, when booking 6 rooms or more, different policies and additional supplements may apply. the property will contact you and provide more details or contact the property directly with the contact details provided in your confirmation, in palmaïa - the house of aïa, guests have the option to take antigen or pcr covid-19 tests at their own expense, directly on the resort without having to leave the grounds, all products from the boutique, spa treatments, and beauty salon services are subject to an additional cost.please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply, payment before arrival by bank transfer is required. the property will contact you after you book to provide instructions.

Reviews

Value for money:
8.59
Location:
9.62
Staff:
9.36
Facilities:
9.54
Comfort:
9.75
Cleanliness:
9.73
Catherine
May 2, 2025 07:00:00 AM
Review Score:   9
United States
Reviewer Type: Family With Children
Travel Purpose: leisure
Positive: Lovely, quiet facilities, nice beach with a lot of seating, great (inclusive) classes/activities (yoga, breath work, guided meditation) done in beautiful outdoor spaces. Rooms are big and nice. Be sure to NOT book through the hotel website if you want the best price. The assigned 'guides' (via What'sApp) worked well.
Negative: Food is beautifully presented but not particularly flavorful, non-vegan options limited, tacos probably the best. Got a little tiring after a few days. And they really push you into specific restaurants and insist you reserve in advance because staffing seems limited, so not a lot of flexibility. Limited seating around the pool unless you have a swim-in room - most of the seating is around the (loud) kids' pool. I wish there was more information about tipping in advance, be sure to either bring some cash for tips OR remember staffer's names and you can tip them individually or as a group (ie housekeeping) with your credit card as you leave, a great option but you have to ask for it, they should tell you about this WHEN YOU CHECK IN. Ask for the form and use it as you go.
Summary: Lovely facilities, great classes, food was a bit disappointing - a lot of money but a nice escape
See All Reviews

Room Arrangement

Room Info Facilities
Family Master Suite
Room Type: Twin/Double
Room Size: 66 m2
1 King bed(s) Bed
1 Bunk bed Bed
Family Master Suite

Food & Drink

Tea/Coffee maker, Minibar, Bottle of water

Bathroom

Bathtub or shower, Shower, Body soap, Bathtub, Shampoo, Private bathroom, Conditioner, Toilet, Free toiletries, Hairdryer, Slippers, Toilet paper, Towels

General

Smoke Alarm, Air conditioning, Tile/Marble floor, Soundproof, Fan, Safe, Iron, Ironing facilities

Media & Technology

Flat-screen TV, TV, Cable channels, Telephone

Outdoors

Balcony, Outdoor furniture, Terrace

View

View, Landmark view

Bedroom

Wardrobe or closet, Linens

Kitchen

Coffee machine

Accessibility

Accessible by elevator, Upper floors accessible by elevator, Upper floors accessible by stairs only

Room Amenities

Non-feather pillow, Socket near the bed

Exclusive services

Concierge services
Family King Suite
Room Type: Suite
Room Size: 50 m2
1 Bunk bed Bed
1 Queen bed(s) Bed

Food & Drink

Tea/Coffee maker, Minibar, Bottle of water

Bathroom

Shower, Body soap, Shampoo, Private bathroom, Conditioner, Toilet, Free toiletries, Hairdryer, Slippers, Toilet paper, Towels

General

Smoke Alarm, Air conditioning, Tile/Marble floor, Soundproof, Fan, Safe, Iron, Ironing facilities

Media & Technology

Flat-screen TV, TV, Cable channels, Telephone

Outdoors

Balcony, Outdoor furniture, Terrace

View

View, Landmark view

Bedroom

Wardrobe or closet, Linens

Kitchen

Coffee machine

Accessibility

Accessible by elevator, Upper floors accessible by elevator, Upper floors accessible by stairs only

Room Amenities

Non-feather pillow, Socket near the bed

Exclusive services

Concierge services
King Suite with Bathtub
Room Type: Double
Room Size: 50 m2
1 King bed(s) Bed
King Suite with Bathtub

Food & Drink

Tea/Coffee maker, Minibar, Bottle of water

Bathroom

Bathtub or shower, Shower, Body soap, Bathtub, Shampoo, Private bathroom, Conditioner, Toilet, Free toiletries, Hairdryer, Slippers, Toilet paper, Towels

General

Smoke Alarm, Air conditioning, Tile/Marble floor, Soundproof, Fan, Safe, Iron, Ironing facilities

Media & Technology

Flat-screen TV, TV, Cable channels, Telephone

Outdoors

Balcony, Outdoor furniture, Terrace

View

View, Landmark view

Bedroom

Wardrobe or closet, Linens

Kitchen

Coffee machine

Accessibility

Accessible by elevator, Upper floors accessible by elevator, Upper floors accessible by stairs only

Room Amenities

Non-feather pillow, Socket near the bed

Exclusive services

Concierge services
Queen Suite
Room Type: Double
Room Size: 50 m2
2 Full bed(s) Bed
Queen Suite

Food & Drink

Tea/Coffee maker, Minibar, Bottle of water

Bathroom

Shower, Body soap, Shampoo, Private bathroom, Conditioner, Toilet, Free toiletries, Hairdryer, Slippers, Toilet paper, Towels

General

Smoke Alarm, Air conditioning, Tile/Marble floor, Soundproof, Fan, Safe, Iron, Ironing facilities

Media & Technology

Flat-screen TV, TV, Cable channels, Telephone

Outdoors

Balcony, Outdoor furniture, Terrace

View

View, Landmark view

Bedroom

Wardrobe or closet, Linens

Kitchen

Coffee machine

Accessibility

Accessible by elevator, Upper floors accessible by elevator, Upper floors accessible by stairs only

Room Amenities

Non-feather pillow, Socket near the bed

Exclusive services

Concierge services
King Suite
Room Type: Double
Room Size: 50 m2
1 King bed(s) Bed

Food & Drink

Tea/Coffee maker, Minibar, Bottle of water

Bathroom

Shower, Body soap, Shampoo, Private bathroom, Conditioner, Toilet, Free toiletries, Hairdryer, Slippers, Toilet paper, Towels

General

Smoke Alarm, Air conditioning, Tile/Marble floor, Soundproof, Fan, Safe, Iron, Ironing facilities

Media & Technology

Flat-screen TV, TV, Cable channels, Telephone

Outdoors

Balcony, Outdoor furniture, Terrace

View

View, Landmark view

Bedroom

Wardrobe or closet, Linens

Kitchen

Coffee machine

Accessibility

Accessible by elevator, Upper floors accessible by elevator, Upper floors accessible by stairs only

Room Amenities

Non-feather pillow, Socket near the bed

Exclusive services

Concierge services
King Suite Ocean View
Room Type: Suite
Room Size: 50 m2
1 King bed(s) Bed
King Suite Ocean View

Food & Drink

Tea/Coffee maker, Minibar, Bottle of water

Bathroom

Shower, Body soap, Shampoo, Private bathroom, Conditioner, Toilet, Free toiletries, Hairdryer, Slippers, Toilet paper, Towels

General

Smoke Alarm, Air conditioning, Tile/Marble floor, Soundproof, Fan, Safe, Iron, Ironing facilities

Media & Technology

Flat-screen TV, TV, Cable channels, Telephone

Outdoors

Balcony, Outdoor furniture, Terrace

View

View, Landmark view, Sea view

Bedroom

Wardrobe or closet, Linens

Kitchen

Coffee machine

Accessibility

Accessible by elevator, Upper floors accessible by elevator, Upper floors accessible by stairs only

Room Amenities

Non-feather pillow, Socket near the bed

Exclusive services

Concierge services
Family King Suite Ocean View
Room Type: Suite
Room Size: 50 m2
1 King bed(s) Bed
1 Bunk bed Bed
Family King Suite Ocean View

Food & Drink

Tea/Coffee maker, Minibar, Bottle of water

Bathroom

Shower, Body soap, Shampoo, Private bathroom, Conditioner, Toilet, Free toiletries, Hairdryer, Slippers, Toilet paper, Towels

General

Smoke Alarm, Air conditioning, Tile/Marble floor, Soundproof, Fan, Safe, Iron, Ironing facilities

Media & Technology

Flat-screen TV, TV, Cable channels, Telephone

Outdoors

Balcony, Outdoor furniture, Terrace

View

View, Landmark view, Sea view

Bedroom

Wardrobe or closet, Linens

Kitchen

Coffee machine

Accessibility

Accessible by elevator, Upper floors accessible by elevator, Upper floors accessible by stairs only

Room Amenities

Non-feather pillow, Socket near the bed

Exclusive services

Concierge services
King Suite with Bathtub Ocean View
Room Type: Studio
Room Size: 50 m2
1 King bed(s) Bed
King Suite with Bathtub Ocean View

Food & Drink

Tea/Coffee maker, Minibar, Bottle of water

Bathroom

Bathtub or shower, Shower, Body soap, Bathtub, Shampoo, Private bathroom, Conditioner, Toilet, Free toiletries, Hairdryer, Slippers, Toilet paper, Towels

General

Smoke Alarm, Air conditioning, Tile/Marble floor, Soundproof, Fan, Safe, Iron, Ironing facilities

Media & Technology

Flat-screen TV, TV, Cable channels, Telephone

Outdoors

Balcony, Outdoor furniture, Terrace

View

View, Landmark view, Sea view

Bedroom

Wardrobe or closet, Linens

Kitchen

Coffee machine

Accessibility

Accessible by elevator, Upper floors accessible by elevator, Upper floors accessible by stairs only

Room Amenities

Non-feather pillow, Socket near the bed

Exclusive services

Concierge services
Queen Suite Ocean View
Room Type: Suite
Room Size: 50 m2
2 Full bed(s) Bed
Queen Suite Ocean View

Food & Drink

Tea/Coffee maker, Minibar, Bottle of water

Bathroom

Shower, Body soap, Shampoo, Private bathroom, Conditioner, Toilet, Free toiletries, Hairdryer, Slippers, Toilet paper, Towels

General

Smoke Alarm, Air conditioning, Tile/Marble floor, Soundproof, Fan, Safe, Iron, Ironing facilities

Media & Technology

Flat-screen TV, TV, Cable channels, Telephone

Outdoors

Balcony, Outdoor furniture, Terrace

View

View, Landmark view, Sea view

Bedroom

Wardrobe or closet, Linens

Kitchen

Coffee machine

Accessibility

Accessible by elevator, Upper floors accessible by elevator, Upper floors accessible by stairs only

Room Amenities

Non-feather pillow, Socket near the bed

Exclusive services

Concierge services
Family Master Suite Ocean View
Room Type: Suite
Room Size: 66 m2
1 King bed(s) Bed
1 Bunk bed Bed
Family Master Suite Ocean View

Food & Drink

Tea/Coffee maker, Minibar, Bottle of water

Bathroom

Bathtub or shower, Shower, Body soap, Bathtub, Shampoo, Private bathroom, Conditioner, Toilet, Free toiletries, Hairdryer, Slippers, Toilet paper, Towels

General

Smoke Alarm, Air conditioning, Tile/Marble floor, Soundproof, Fan, Safe, Iron, Ironing facilities

Media & Technology

Flat-screen TV, TV, Cable channels, Telephone

Outdoors

Balcony, Outdoor furniture, Terrace

View

View, Landmark view, Sea view

Bedroom

Wardrobe or closet, Linens

Kitchen

Coffee machine

Accessibility

Accessible by elevator, Upper floors accessible by elevator, Upper floors accessible by stairs only

Room Amenities

Non-feather pillow, Socket near the bed

Exclusive services

Concierge services

FAQ's

Is this Playacar Zona Hotelera resort pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Playacar Zona Hotelera resort?

Check-in time for Playacar Zona Hotelera resort starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Playacar Zona Hotelera resort have a swimming pool?

Yes, this Playacar Zona Hotelera resort has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Playacar Zona Hotelera resort?

Best-rates for the Playacar Zona Hotelera resort starts from $1,006 per night with includes Spa, Bar, Toiletries, Entertainment, Air Conditioner, View, Wheelchair Accessible, Security/Safety, Transportation/Shuttle, Business Services, Sports/Activities, Wellness Facilities, Guest Services, Accessibility, Restaurant, Parking, Pool, Private Beach, Ocean View, Balcony/Terrace, Oceanfront, Breakfast, Child Friendly, Internet, Laundry with all other facilities. Cabinns™ offers a wide range of accommodation options for all types of travelers. Our goal is to match every traveler with their perfect cabin, resort, or rental while providing a comfortable and enjoyable stay.

Is Playacar Zona Hotelera resort a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this resort 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the resort has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Playacar Zona Hotelera resort wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Playacar Zona Hotelera resort is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Playacar Zona Hotelera resort?

Based on the information reported by the owner or manager, the Playacar Zona Hotelera resort indicates 1 day stay policy at this resort. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Playacar Zona Hotelera resort?

Based on the information reported by the owner or manager, details for the cancellation policy for the Playacar Zona Hotelera resort are as follows: Free cancellation Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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